Frequently Ask Questions

We encourage you to check our Frequently Asked Questions section for quick answers. For other questions, please consult our customer service department.

Q: How do I place my order?

To place your order, please visit the Submit Manuscript page, fill the order form and upload your manuscript. Optionally, you can send us your manuscript at

Q: What is your preferred document format?

We accept Microsoft Word document format only.

Q: How do I get the word count of my manuscript?

Using Microsoft Word, click on the Review tab or Tools menu, then select Word Count.

Q: How do I see the changes made in my document?

All edits are made with Track Changes in Microsoft Word, which avails you the choice of accepting or rejecting the changes made in your manuscript.

Q: Can you apply a specific style guide or format to my manuscript?

Yes, we edit manuscripts to specific style guides and formats, such as APA, MLA, Vancouver, Chicago, and Harvard amongst others. Furthermore, we format manuscripts according to different journal-specific guidelines, please provide the link to the intended journal guideline when you submit your manuscript.

Q: What is the turnaround time for translating a manuscript?

The processing time for revising a manuscript for translation depends on the word/character count and the English editing of the manuscript. The turnaround time is evaluated based on these factors.

Q: What payment methods do you accept?

We accept online payments and bank transfers.

Q: Why are your prices lower than most editing service providers?

We offer low prices for authors to meet their editorial needs without pressure. Our author’s success stories are our fulfilment.

Q: Do you offer discounts?

Yes, we offer discounts on large volume orders.

Q: Do you have a money-back guarantee?

In case you are not content with our service, we will continue to work with you towards achieving the best version of your manuscript. However, should you remain unsatisfied with our work, given proper justification then we will issue partial or full refunds.